About Your Visit
Our entire staff places the utmost importance on providing caring, professional service. You’ll see this service orientation in every one you deal with here, from the receptionists, insurance assistants, x-ray technologists, nurses, and therapists to the most senior physicians.
Your First Appointment
We look forward to your first visit and will help you in any way we can. To help us, we ask that you bring the following to your first appointment:
- A copy of your medical records and x-rays from any other doctor who has seen you for the same problem
- A list of your current medications
- A copy of your insurance card and driver’s license
You will be asked to fill out a number of patient background forms, so please plan on arriving a few minutes early or you can download the forms here.
To schedule an appointment with any of the doctors at our Dothan offices, please call (334) 793-2663 or (800) 460-2663, at our Enterprise or Andalusia office, call (334) 308-9797, at our Ozark office, call (334)445-2663, or you may request an appointment on the Appointment Request page.
Medicaid Patients: You will need a referral from your primary care physician so that we can obtain a filing number.
Workmen’s Compensation Patients: Your employer must call to make your appointment so that we can obtain the correct billing information.
Please schedule your appointment in advance. If you’re unable to keep your appointment, please call us as far in advance as possible so we may reschedule that time slot. We sincerely respect the value of your time. However, surgeries and emergencies may cause unforeseen delays in our scheduling. You may call ahead to verify that the doctor is on time. If the doctor is not able to see you, the receptionist will reschedule your appointment for the earliest possible time.
Prescriptions and Renewals
Please request all prescriptions and authorizations for renewals during normal office hours when your records are available.
Office Safety Policies
For your safety and the safety of our staff, we ask that you arrange for a caregiver to help you get in and out of your vehicle when you visit our office. We have wheelchairs available at the front entrance.
We also ask that all patients coming from Skilled Nursing/Rehabilitation facilities for appointments are accompanied by a caregiver upon arrival to our office and remain with the patient for the duration of the appointment. This is to assist with paperwork, communication with our staff, or assist with potential person needs during the patient’s time at our office.
Medical Records Policy
If one of our physicians refers a patient to another doctor, we furnish that doctor with a copy of the patient’s medical records including any pertinent x-ray copies – at no cost to the patient.
If patients request copies of their medical records, we will be happy to supply them for a small fee. Copies of x-rays can also be provided.